HR Generalist
Panamá, Provincia de Panamá, Panama
Full Time
Panama
Experienced
Who are we?
Founded in 2005, Pierce Washington helps clients transform their quote-to-cash process. We are creating a next-generation Total Commerce Company and will own the Total Commerce category – a fast-growing segment in the tech industry. This is the place to come to if you want to work with the best, get in at the ground floor and help sustain and grow one of the best places to work. We have completed over 100 CPQ projects enabling leading enterprise companies to achieve their most complex Q2C process automation goals and transform how they do business.
Who are you?
We are seeking a proactive and detail-oriented HR Generalist to support our growing team in Panama. This role will work in coordination with the United States and United Kingdom Strategic Services Group and will support the day-to-day Human Resources operations, ensure compliance with Panamanian labor laws, administer payroll and benefits, support recruiting and onboarding, and serve as the primary Panamanian HR resource for employees and leadership. As our organization transitions from a Professional Employer Organization (PEO) to an in-house HR model, this position will play a key role in building scalable HR processes in coordination with the Strategic Services group while playing a key role in delivering an outstanding employee experience.
What you get to do:
Human Resources Operation
Preferred Qualifications
Since 2005, Pierce Washington has helped enterprises transform their quote-to-cash process in four ways: we implement CPQ, eCommerce and Billing & Subscription Management solutions and we integrate those solutions to ERP and other enterprise systems. By focusing on these four areas – and doing them well – we have built our reputation as the go-to partner for our clients. Our commitment to each client’s success is the foundation on which Pierce Washington was built. None of this success would have been possible without the synergy we have with our employees. Our commitment to each employee’s personal growth and development yet still highly valuing work/life balance, all within a culture of collaboration and teamwork, is why being a part of our team is an exciting next step in your career!
Founded in 2005, Pierce Washington helps clients transform their quote-to-cash process. We are creating a next-generation Total Commerce Company and will own the Total Commerce category – a fast-growing segment in the tech industry. This is the place to come to if you want to work with the best, get in at the ground floor and help sustain and grow one of the best places to work. We have completed over 100 CPQ projects enabling leading enterprise companies to achieve their most complex Q2C process automation goals and transform how they do business.
Who are you?
We are seeking a proactive and detail-oriented HR Generalist to support our growing team in Panama. This role will work in coordination with the United States and United Kingdom Strategic Services Group and will support the day-to-day Human Resources operations, ensure compliance with Panamanian labor laws, administer payroll and benefits, support recruiting and onboarding, and serve as the primary Panamanian HR resource for employees and leadership. As our organization transitions from a Professional Employer Organization (PEO) to an in-house HR model, this position will play a key role in building scalable HR processes in coordination with the Strategic Services group while playing a key role in delivering an outstanding employee experience.
What you get to do:
Human Resources Operation
- Serve as the primary HR contact for all Panama-based employees.
- Oversee the complete employee lifecycle, in cooperation with Talent Operations and People Operations, including onboarding, employment changes, and offboarding.
- Maintain accurate employee records and HR documentation.
- Develop, document, and continuously improve HR policies and procedures collaboratively with the Strategic Services Group.
- Coordinate leave management, attendance tracking and employee documentation.
- Coordinate and administer monthly payroll, ensuring accuracy and timely processing.
- Manage employee benefits enrollment, changes, and annual renewals.
- Reconcile payroll and benefits data and resolve discrepancies.
- Partner with Finance to ensure accurate HR reporting.
- Ensure compliance with all applicable Panamanian labor laws and employment regulations.
- Prepare employment agreements, amendments, and termination documentation.
- Maintain required government filings and employment records.
- Coordinate with legal counsel on employment-related matters when needed.
- Coordinate recruiting activities, including interview scheduling, offer letters, and hiring documentation in collaboration with Talent Operations.
- Lead the onboarding process in collaboration with People Operations to ensure a smooth employee experience.
- Maintain HR systems and employee databases.
- Support HR audits and compliance reviews.
- Lead the transition from the current PEO model to internal HR operations.
- Identify opportunities to improve HR processes, efficiency, and employee experience in collaboration with Strategic Services.
- Partner with the Panama Site Director on organizational initiatives and workforce planning.
- Bachelor's degree in Human Resources, Business Administration, or related field.
- 3–5 years of progressive Human Resources experience.
- Strong knowledge of Panamanian labor laws and employment practices.
- Experience coordinating payroll and employee benefits.
- Professional proficiency in English and Spanish.
- Strong organizational skills with exceptional attention to detail.
- Ability to manage confidential information with professionalism and discretion.
- Proficiency with Microsoft Office, particularly Excel.
Preferred Qualifications
- Experience working for a multinational or U.S.-based organization.
- Experience supporting a growing technology or professional services company.
- Experience implementing or transitioning HR systems and processes.
- Familiarity with HRIS and payroll platforms.
- Experience working with or transitioning away from a PEO.
- Competitive compensation package
- Health insurance
- Flexible, collaborative work environment with a commitment to work life balance
- Learn and challenge yourself in a fast-paced, growing tech company
Since 2005, Pierce Washington has helped enterprises transform their quote-to-cash process in four ways: we implement CPQ, eCommerce and Billing & Subscription Management solutions and we integrate those solutions to ERP and other enterprise systems. By focusing on these four areas – and doing them well – we have built our reputation as the go-to partner for our clients. Our commitment to each client’s success is the foundation on which Pierce Washington was built. None of this success would have been possible without the synergy we have with our employees. Our commitment to each employee’s personal growth and development yet still highly valuing work/life balance, all within a culture of collaboration and teamwork, is why being a part of our team is an exciting next step in your career!
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